Delivery Information

Effective Date: September 14, 2024

At Galaxy Wave, we strive to ensure that your orders are delivered promptly and securely. Below is important information regarding our delivery processes and policies.

1. Shipping Methods and Delivery Times

We offer various shipping methods to meet your needs. Delivery times may vary depending on your location and the shipping option selected.

  • Standard Shipping: Typically takes 5-7 business days from the date of dispatch. Available for most locations.
  • Express Shipping: Typically takes 2-3 business days from the date of dispatch. Available for select locations.
  • Same-Day Delivery: Available in Jodhpur, Rajasthan, for orders placed before 12 PM. Subject to availability and order size.

Note: Delivery times are estimates and may be affected by factors such as weather conditions, public holidays, and shipping carrier delays.

2. Shipping Charges

Shipping charges are calculated based on the size, weight, and destination of your order. The cost will be displayed at checkout before you complete your purchase.

Free Shipping: Available on orders over ₹5,000 within India. Excludes special promotions and certain product categories.

3. Order Processing

  • Order Confirmation: Once you place an order, you will receive an order confirmation email with details of your purchase and estimated delivery time.
  • Dispatch Notification: When your order is dispatched, you will receive a shipping confirmation email with tracking information. You can use this information to monitor the status of your shipment.

4. Delivery Locations

We deliver to most locations within India. If you are located in a remote area or if there are any restrictions on delivery, we will notify you and provide alternative options if possible.

International Shipping: Currently, we do not offer international shipping. All deliveries are limited to addresses within India.

5. Delivery Issues

If you experience any issues with your delivery, such as delays, damage, or missing items, please contact our customer service team as soon as possible. We will work to resolve the issue promptly.

  • Delivery Delays: If your order is delayed beyond the estimated delivery time, please contact us for an update.
  • Damaged Items: If your order arrives damaged, please notify us within 7 days of delivery. Provide photos of the damaged packaging and items to help us address the issue.
  • Missing Items: If you receive your order but items are missing, please contact us within 7 days of delivery to report the issue.

6. Order Cancellation

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible. Once an order has been dispatched, it cannot be canceled, but you may return it according to our Return Policy.

7. Contact Information

For any questions or concerns regarding delivery, please contact us:

8. Policy Updates

We may update our Delivery Information from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our Site following changes constitutes your acceptance of the revised information.

Last Updated: September 14, 2024