Refund and Return Policy

Effective Date: September 14, 2024

Thank you for choosing Galaxy Wave. We are committed to ensuring your satisfaction with our products. If you need to return an item or request a refund, please follow the guidelines below.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • Condition: The item must be unused, in its original packaging, and in the same condition as when you received it.
  • Time Frame: Returns must be requested within 30 days from the date of delivery. Requests made after this period will not be accepted.
  • Proof of Purchase: A valid receipt or proof of purchase must be provided.

Note: Some items are non-returnable, including:

  • Custom Orders: Products specifically made to your specifications or customizations.
  • Sale Items: Items purchased during promotions, sales, or clearance events unless otherwise stated.
  • Perishable Goods: Products with limited shelf life or expiration dates.

2. Initiating a Return

To start a return:

  1. Contact Us: Email our customer service at galaxywavesignage@gmail.com or call +91 8733007425 to request a Return Authorization Number (RAN). Provide your order number and reason for the return.
  2. Receive Instructions: We will provide detailed return instructions and the return address.
  3. Prepare the Return: Package the item securely in its original packaging, including any accessories, manuals, and a copy of the RAN.
  4. Ship the Item: Send the return package to the address provided by our customer service team. You are responsible for return shipping costs unless the return is due to a defective or incorrect item.

3. Refunds

  • Processing Time: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method.
  • Time Frame: Allow 7-10 business days for the refund to be reflected in your account, depending on your bank or payment provider.
  • Original Shipping Fees: Shipping fees paid at the time of purchase are non-refundable unless the return is due to an error on our part.

4. Exchanges

If you wish to exchange an item:

  1. Return the Original Item: Follow the return process described above.
  2. Place a New Order: After we receive and process your return, you can place a new order for the desired item.

If the item you wish to exchange for is not available, we will issue a refund.

5. Damaged or Defective Items

For items that arrive damaged or defective:

  1. Contact Us: Report the issue to us within 7 days of receiving the item by emailing galaxywavesignage@gmail.com or calling +91 8733007425.
  2. Provide Evidence: Send us photos of the damaged or defective item along with your order number.
  3. Resolution: We will arrange for a replacement or issue a refund based on your preference. We will cover the return shipping costs for defective or damaged items.

6. Shipping Costs

  • Return Shipping Costs: You are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective item.
  • Return Shipping Labels: We do not provide return shipping labels. Please use a trackable shipping service or purchase shipping insurance for items over ₹500 to ensure that they reach us.

7. Contact Information

For any questions or concerns regarding our Refund and Return Policy, please contact us:

8. Policy Updates

We may update this Refund and Return Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our Site after changes constitutes your acceptance of the revised policy.

Last Updated: September 14, 2024